AI triage. Smarter scheduling. Residents get clear answers.
Three tasks, one system. Superlivyn routes work while your team handles it.
Triage that understands the full request
Most request tools match keywords and stop there. Superlivyn reads the full request to detect urgency signals ("water dripping onto neighbour's ceiling" versus "tap takes time to heat up"), the maintenance category (plumbing, electrical, structural, common area), and the vendor specialisation required. Based on early-access cohort data, this classification removes the back-and-forth that can delay first vendor dispatch by a day or more.
- Four categories: Plumbing, Electrical, Structural, Common Area
- Urgency tiers: Urgent (same-day dispatch) and Routine (within 3 days)
- Vendor type selected automatically by category and licensing requirements
Maintenance calendars fill automatically
After classification, Superlivyn checks vendor availability, confirms a slot, and sends the resident a date. No calendar juggling or contractor follow-up. The property manager sees the scheduled job in the dashboard instead of an unresolved message.
A resident portal for clear request updates
Residents see each request's category, scheduled date, vendor name, and status. They can add photos, leave follow-up notes, and see when it reaches Resolved. The manager gets no status call because the resident already has the answer.
- Submit requests with photo attachments
- Status: Submitted, Triaged, Scheduled, In Progress, Resolved
- Two-way thread with the property management team
- No app needed: use any mobile browser
Explore these features for your property
We run a 30-minute demo with your property type. No prepared slides, just the live system.